Lead Problem Management Specialist - BT

Job Description:

We are looking for a Lead Problem Management Specialist to join our team at Discover Financial Services. In this role, you will be responsible for managing the life-cycle of Business Technology (BT) Issues, identifying root causes, minimizing future impacts, and collaborating with various teams to resolve problems effectively. If you are passionate about problem-solving and driving improvements, this is the perfect opportunity for you.

Responsibilities:

• Manage the life-cycle and coordination of actions to resolve assigned issues.
• Ensure service level agreements are met and blockers are resolved in a timely manner.
• Maintain an inventory of problems in ServiceNow and propose process improvements.
• Mentor Service Support Specialists if assigned.

Required Qualifications:

• Associate’s degree in related field or 4+ years of relevant experience.

Preferred Qualifications:

• Bachelor’s degree in related field or 1+ years of people management experience.

Application Deadline: The application window is anticipated to close on Mar-04-2024.

Compensation: Base pay ranges from $75,500.00 to $127,900.00, with additional incentives based on various factors.

Benefits: We offer a range of benefits including Paid Parental Leave, 401(k) Plan, Medical, Dental, Vision, and more. Visit MyDiscoverBenefits.com to learn more.

Join us in shaping a brighter financial future. Apply now!