- Discover Financial Services
- Phoenix, AZ
- 03-02-2024
Job Description
We are looking for a Lead Problem Management Specialist to join Discover Financial Services. In this role, you will be responsible for managing the life-cycle of assigned Business Technology (BT) issues, identifying root causes, and implementing solutions to minimize future impacts. Collaborating with various teams, you will play a key role in maintaining service level agreements and proposing process improvements.
Responsibilities
- Manage the life-cycle and coordination of actions to resolve assigned issues.
- Ensure root cause analysis, implement fixes, controls, and preventive measures.
- Monitor and maintain issue inventory in ServiceNow.
- Propose process improvements and mentor Service Support Specialists when required.
Required Qualifications
- Associate's degree in relevant field or 4+ years of related experience.
Preferred Qualifications
- Bachelor's degree or 1+ years of people management experience.
Application Deadline: Mar-04-2024
Compensation: Base pay ranging from $75,500.00 to $127,900.00 with additional incentives.
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, Health Savings Account
- STD, Life, LTD, AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Discover promotes a diverse and inclusive workplace, valuing compliance and risk management. Join us today!