FOH Manager

Job Description

Lariat Lodge Brewing is seeking a talented Front of House (FOH) Manager to lead and manage the daily operations of our front of house facilities. As the FOH Manager, you will play a crucial role in ensuring exceptional customer experiences and overseeing a team dedicated to service excellence.

Responsibilities

• Organize and coordinate operations for maximum efficiency.
• Supervise and evaluate staff members across all areas of the facility.
• Ensure adequate supplies and equipment quality.
• Handle customer complaints effectively and enforce quality standards.
• Maintain proper record-keeping and prepare reports for management.
• Deliver superior service, maximize customer satisfaction, and address quality concerns.
• Manage shifts, assess staff performance, and provide constructive feedback.
• Ensure compliance with safety and sanitation regulations.
• Promote staff education on products and uphold hospitality standards.
• Enhance the restaurant's image and suggest improvements.

Qualifications

• Prior experience in a similar role within the restaurant industry.
• Strong leadership, communication, and organizational skills.
• Ability to handle challenging situations and maintain a positive customer-focused approach.
• Understanding of sanitation, safety regulations, and quality control.
• Proven track record of team management and performance improvement.