Quality Assurance Manager

Job Description

Scope/Purpose of the Position: We are seeking a dedicated Quality Assurance Manager to lead our food safety and quality systems, ensuring continuous improvement and the delivery of safe, high-quality products. In this role, you will be the primary contact for internal and external product quality relations. Developing and empowering the QA technicians and assistants will be crucial for success.

Major Responsibilities and Essential Functions:

• Manage and supervise a team of 8 quality technicians and 1 quality supervisor, handling all related HR tasks.
• Develop, implement, and maintain food safety and quality systems in a dynamic production environment.
• Educate and promote an effective Food Safety Culture.
• Define and uphold site HACCP/HARPC plans, overseeing the implementation of outlined controls.
• Administer the site-specific Complaints Program, conducting root cause analysis for customer complaints.
• Establish monitoring activities to enhance department-specific KPIs.
• Drive continuous improvement through collaboration with internal and external resources.
• Manage internal and external auditing programs.

Job Qualification Requirements:

• Bachelor's degree in science or Management, or equivalent work experience.
• Minimum of 5 years of food processing and quality experience.
• Minimum of 3 years of management experience in a food manufacturing environment.
• HACCP, PSQM, and SQF certification.
• Strong knowledge of FDA laws and regulations and Food Safety principles.
• Proficiency with Microsoft Office and relevant technical skills.
• Excellent communication skills and ability to work effectively in a team.
• Flexibility to work overtime if required and meet physical demands of the role.
• Strong knowledge of laboratory equipment and quality control processes.

Backup: The Quality Supervisor acts as the Backup in the Quality Assurance Manager's absence.