Help Desk Technician

Job Description

We are looking for a Help Desk Technician to join our Information Technology Team at DecoArt Inc. As a Help Desk Technician, you will provide desk-side support, assist with system maintenance, and contribute to the growth and education within the department.

Responsibilities

• Respond to user needs for hardware, software, and network support.
• Configure and maintain user accounts and system access.
• Install and test new equipment and software.
• Assist with network and server maintenance and documentation.
• Educate and train employees on computer-related skills.

Requirements

• Associate's degree in Information Technology or equivalent experience.
• 2-3 years of professional IT experience.
• Working knowledge of PC networks, various technologies, and IT support.
• Strong problem-solving and communication skills.
• Ability to travel and work in different locations if needed.

Benefits

• Competitive base salary.
• Comprehensive benefits package.
• 401k plan with company match.
• Paid time off and holidays.
• Opportunity to learn and grow in a collaborative workplace.