Field Service Manager (National Accounts)

Job Description

We are looking for a talented National Accounts Field Service Manager to join our team at Develon. As the manager of service support for National, Key Accounts, and Large Governmental contracts, you will play a crucial role in ensuring customer satisfaction, machine uptime, and efficient service delivery.

Key Responsibilities

• Manage service support for National, Key Accounts, and Large Government contracts.
• Act as the primary communication link between customers, field staff, and internal teams.
• Build strong relationships with dealerships and customers to address service and parts needs promptly.
• Coordinate product training programs for service managers and technicians.
• Oversee Field Mod Administration and Call Tracs Management processes.

Requirements

• Degree in Engineering or Technical field preferred.
• 7+ years of experience in construction equipment industry.
• Strong technical knowledge of Develon products.
• Effective communication and teamwork skills.
• Ability to travel 25-50%.

What We Offer

• Competitive Compensation and Benefits Program.
• Health, Dental, and Vision insurance.
• Company 401(k) Match.
• Telehealth Benefits.
• Voluntary Supplemental Programs.
• Career and Skill Development Support.