Customer Support Specialist (No Outbound Calls)

Job Description

Foundever, a global leader in the customer experience industry, is seeking a Customer Support Specialist for inbound calls only. As part of our dynamic team, you will handle service calls, drive customer satisfaction, and provide high-quality support through various communication channels. Join us at our Wise, VA location and be empowered to make a difference.

Responsibilities

• Handle inbound service calls professionally.
• Utilize voice, chat, and email to ensure customer satisfaction.
• Navigate through systems efficiently to provide support.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to multitask.
• Problem-solving skills and a positive attitude.
• Desire for career advancement in a stable environment.
• Ability to work independently and collaborate with a team.
• Must reside within 50 miles of Wise, VA location.
• 18+ years of age with a high school diploma or equivalent.

Benefits

Join our award-winning culture and contribute to delivering exceptional customer experiences. Benefit from on-site work, paid training, and holistic employee wellness programs. Prioritize your financial, physical, and mental well-being with us.