Customer Support Representative (No Cold Calling)

Job Description

Join Foundever as a Customer Support Representative (No Cold Calling) and be part of a global leader in the customer experience industry. You will handle inbound service calls, drive customer satisfaction, and provide professional and high-quality customer service. As the first point of contact for clients, you will have the opportunity to make a significant impact by resolving customer inquiries and issues.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and/or email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills.
• Ability to navigate between screens while assisting customers.
• Problem-solving skills with a can-do attitude.
• Desire to advance your career with a reliable company.
• Enjoy working independently and with a team.
• Must be 18+ years of age.
• High school diploma or GED equivalent.
• Must pass a background check.

Benefits

Foundever offers an award-winning culture with paid training and benefits to prioritize your financial, physical, and mental well-being. You will be part of a collaborative team supporting millions of customer conversations daily.