Customer Services Associate (Inbound Calls Only)

Job Description

Join Foundever as a Customer Services Associate (Inbound Calls Only) and be a part of our global CX solutions team. This position offers the opportunity to handle inbound service calls, drive customer satisfaction through various communication channels, and provide professional customer service to our clients. With a focus on growth and development, we empower our associates to excel in their roles and advance their careers.

Responsibilities

• Handle inbound service calls effectively and efficiently.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools to provide optimal service.
• Participate in ongoing training and skill development opportunities.

Qualifications

• Ability to live within 50 miles of 101 Sykes Blvd, Chavies, KY 41272 for on-site work.
• Strong communication skills and problem-solving abilities.
• Desire to advance your career in a reliable company.
• Enjoy working both independently and as part of a team.
• 18+ years of age with a high school diploma or GED equivalent.
• Must pass a background check.

Benefits

Enjoy being the first point of contact for our clients and delivering exceptional customer service. Benefit from our paid training, award-winning culture, and commitment to employee well-being, all while working on-site to create meaningful connections with our customers and fellow associates.