- Foundever
- Talbott, TN
- 02-23-2024
Customer Services Associate at Foundever
Foundever is a global leader in the customer experience (CX) industry, providing exceptional CX solutions to renowned brands worldwide. We are currently looking for a Customer Services Associate to join our team. As a key member of Foundever, you will handle inbound service calls, drive customer satisfaction through various communication channels, and play a crucial role in delivering high-quality customer service.
Responsibilities:
- Handle inbound service calls professionally and efficiently.
- Drive customer satisfaction through voice, chat, and/or email communications.
- Navigate through multiple systems and tools to assist customers effectively.
- Participate in ongoing training and skill development programs.
Qualifications:
- Must live within 50 miles of our location in Morristown, TN.
- Strong communication skills and the ability to multitask effectively.
- Problem-solving attitude and a commitment to advancing your career.
- Ability to work independently as well as part of a team.
- Minimum of 18 years of age with a high school diploma or equivalent.
- Successful completion of a background check.
Why Join Us:
Foundever offers a fantastic opportunity for individuals looking to kickstart their career in customer services. As a Customer Services Associate, you will be the frontline representative of our company, providing exceptional service while following established processes to ensure customer satisfaction. Enjoy a supportive work environment, paid training, and attractive benefits that prioritize your well-being and growth.
About Foundever:
With over 35 years of industry expertise and a global workforce of 170,000 associates, Foundever is dedicated to creating meaningful connections and delivering value conversations for our clients. Join us in supporting millions of customer interactions daily, across various languages and countries, using innovative technology and the empathy of our employees to drive customer satisfaction.