- Foundever
- Rutledge, TN
- 02-23-2024
Job Description
Join Foundever as a Customer Experience Specialist handling inbound calls at our Morristown, TN location. As part of our dynamic team, you will have the opportunity to deliver exceptional customer service, driving satisfaction through various communication channels. With a strong focus on continuous training and skill development, you will be empowered to resolve customer issues effectively and efficiently. This is a fantastic chance to make a difference and advance your career with a pioneering CX industry leader.
Responsibilities
- Handle inbound service calls and interactions with professionalism and empathy.
- Drive customer satisfaction through voice, chat, and/or email communications.
- Navigate through multiple systems and tools to provide timely resolutions.
- Participate in ongoing training and skill enhancement programs to ensure top-notch service delivery.
Qualifications
- Must live within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814.
- Strong communication skills and problem-solving abilities with a customer-centric approach.
- Desire to progress within a reputable organization and work collaboratively in a team environment.
- Minimum age requirement of 18 years with a high school diploma or GED equivalent.
- Successful completion of a background check.
Benefits
Foundever offers a rewarding workplace culture built on 35+ years of industry experience, promoting employee well-being and professional growth. Enjoy on-site work opportunities, paid training, and comprehensive benefits that cater to your financial, physical, and mental wellness. Make a meaningful impact while prioritizing your career development at Foundever.