- Foundever
- Bulan, KY
- 02-23-2024
Job Description
Foundever is currently seeking a Customer Experience Representative to join our team in Chavies, KY. As part of our leading CX solutions delivery, you will handle inbound service calls, interact with customers via voice, chat, and email channels, and provide professional assistance to ensure customer satisfaction. This role requires a problem-solving attitude, strong communication skills, and the ability to navigate systems efficiently.
Responsibilities
- Handle inbound service calls.
- Drive customer satisfaction through voice, chat, and email communications.
- Navigate through multiple systems and tools.
- Participate in ongoing training and skill development.
Qualifications
- Strong communication skills and the ability to assist customers while managing screens.
- Problem-solver with a positive attitude.
- Desire to grow within a reputable company.
- Ability to work independently and in a team setting.
- Must reside within 50 miles of Chavies, KY.
- High school diploma or equivalent.
- Must be 18 years or older and pass a background check.
A fantastic opportunity
As a Customer Experience Representative, you will serve as the primary contact for clients, offering top-notch customer service and resolving issues promptly and efficiently. This role allows you to showcase initiative while following established processes to ensure customer satisfaction.
You’ll Enjoy
- An award-winning culture with paid training and on-site work.
- A chance to use your compassion and skills to assist customers.
- Benefits that prioritize your financial, physical, and mental well-being.
About Foundever
Foundever is a global leader in the customer experience industry, supporting millions of customer conversations daily in various languages across the globe. We focus on innovative solutions, digital technologies, and employee expertise to create valuable connections.