IT Support Specialist

Job Description

We are looking for an IT Support Specialist to ensure the smooth operation of our organization's information technology systems and infrastructure. This role involves providing technical support to end-users, managing IT projects, and collaborating with various departments to meet our technology needs. If you are a tech-savvy professional with strong project management skills and a passion for staying updated on IT trends, we want to hear from you.

Primary Responsibilities

• Provide technical support to end-users on hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, servers, networks, and IT equipment.
• Monitor IT systems' performance, troubleshoot problems, and implement solutions for optimal reliability.
• Manage software licenses, updates, and patches to ensure compliance and security.
• Assist in planning, implementing, and maintaining IT infrastructure, including networks and servers.
• Coordinate IT projects such as system upgrades, installations, and migrations within set deadlines and budgets.
• Collaborate with internal stakeholders to understand technology needs and enhance efficiency.
• Develop and maintain documentation, including system configurations and user guides.
• Assist in developing IT policies, procedures, and best practices for data security and compliance.
• Stay updated on emerging IT technologies and recommend enhancements for technology improvements.

Requirements

• Strong project management skills with the ability to prioritize tasks and manage multiple projects concurrently.
• Excellent communication and interpersonal skills for effective collaboration with team members and stakeholders.
• Problem-solving abilities and critical thinking skills.
• Capability to work both independently and collaboratively in a dynamic environment.
• Adaptability to changing priorities and fast-paced work settings.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 2+ years of experience in a similar IT support role with comprehensive knowledge of IT systems and networks.
• Proficiency in operating systems, networking protocols, and hardware troubleshooting.
• Experience with cloud services and virtualization technologies.

Additional Details

• Position based in Malvern, PA with a hybrid work schedule.
• Minimal travel required for company-related events.
• Yearly salary range: $55,000 - $65,000.