Customer Support Representative (Wise, VA)

Job Description

We are looking for a dedicated Customer Support Representative to join our team at Foundever™ in Wise, VA. As a part of our customer experience solutions, you will handle inbound service calls, engage with customers through various channels, and navigate tools efficiently to provide exceptional service. This role offers growth opportunities and professional development in a supportive work environment.

Responsibilities

• Handle inbound service calls and customer inquiries.
• Deliver high-quality customer service through voice, chat, and email.
• Utilize multiple systems and tools effectively.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills with the ability to multitask.
• Problem-solving skills with a positive attitude.
• Desire to advance in a reputable company.
• Ability to work independently and collaboratively.
• Must be at least 18 years old with a high school diploma or equivalent.
• Live within a 50-mile radius of Wise, VA.
• Pass a background check.

Benefits

• Join an award-winning culture with over 35 years of customer experience expertise.
• On-site role with opportunities for career growth.
• Engage in compassionate customer interactions.
• Receive paid training and benefits.