Customer Services Specialist (No Outbound Calls)

Job Description

Join the Foundever team as a Customer Services Specialist (No Outbound Calls). In this role, you will handle inbound service calls, drive customer satisfaction through various communication channels, and navigate multiple systems to provide efficient support to our clients. We are looking for candidates with strong communication skills, problem-solving abilities, and a keen interest in advancing their careers with a reliable company. You will be the first point of contact for clients, resolving issues professionally and effectively.

Responsibilities

• Handle inbound service calls to deliver exceptional customer service.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools to provide timely support.
• Participate in ongoing training and skill development to enhance performance.

Qualifications

• Strong communication skills and the ability to multitask effectively.
• Problem-solver with a positive attitude towards customer service.
• Desire to grow professionally within a supportive company environment.
• Capability to work both independently and collaboratively within a team.
• High school diploma or GED equivalent and minimum age of 18 years.
• Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.

Benefits

As part of the Foundever team, you will enjoy an award-winning culture focused on employee well-being and growth. With paid training and competitive benefits, you will have the opportunity to make a meaningful impact on customer experiences while prioritizing your financial, physical, and mental wellness.