Replacement Sales Consultant

Job Description

Replacement Sales Consultant

Company: Pella DFW & West Texas

Job Type: Full-time

Salary: Competitive

Position Overview: The Replacement Sales Consultant at Pella is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. The role involves achieving individual sales goals through assertively presenting a compelling case for customers to choose Pella. The consultant must understand customer wants and needs and translate product offerings to match, striving for a first-time close and delivering effective follow-up. The role requires proactively seeking out new referrals through customer relationship networking to ensure a 100% Very Satisfied customer experience every time.

Responsibilities/Accountabilities:

• Achieve individual sales and customer satisfaction goals and objectives.
• Effectively present Pella solutions to customers by executing the Pella Replacement Sales Process during in-home consultations.
• Strive to close the sale during all customer interactions.
• Ensure accurate quotes and orders following company sales processes.
• Respond to customer concerns and engage sales support resources to achieve first-time resolution on all issues.
• Maintain exceptional expertise on products/services relating to Pella's customers and the competitive landscape.
• Conduct after-sale follow-up with customers and develop lead and referral generation.
• Actively represent Pella at company-sponsored events, home shows, and product discussions/presentations.

Skills/Knowledge:

• Build value and close sales effectively.
• Relate to a variety of customers, balancing poise, integrity, and service mentality.
• Work collaboratively with team members and customers.
• Adapt to changing processes and priorities.
• Demonstrate a strong work ethic and flexibility.
• Utilize strong problem-solving skills and attention to detail.

Qualifications:

• Bachelor's degree or related experience.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency with Microsoft Office and technology tools.
• Excellent communication and customer service skills.
• Ability to travel locally.