Guest Service Agent

Job Description

We are looking for a friendly and professional Guest Service Agent to join the Hampton Inn Virginia Beach-Oceanfront North team. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience during their stay.

Responsibilities

• Welcome and check-in guests with a warm and welcoming demeanor.
• Assist guests with inquiries, requests, and resolving any issues they may have.
• Handle reservations, payments, and provide information about hotel services and amenities.
• Maintain a clean and organized front desk area.

Requirements

• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail and problem-solving skills.

Benefits

• Competitive salary package.
• Opportunities for career growth and development.
• Discounted hotel stays for employees.
• Positive and supportive work environment.