Client Relations Representative

Job Description

As a Client Relations Representative at InstallNET, you will be an essential part of our Strategic Team, working across various departments to ensure top-tier customer service and efficiency. Your responsibilities will include responding to inquiries, building relationships with service providers and internal teams, generating reports, troubleshooting issues, and enhancing customer experience on our self-service platform.

Key Responsibilities

• Respond promptly and professionally to client inquiries.
• Develop strong relationships with service providers and internal teams.
• Generate and distribute reports with accuracy and insights.
• Troubleshoot issues and propose solutions for process improvement.

Requirements

• Prior experience in customer service or support roles.
• Proficiency in CRM systems, MS Excel, and customer service software.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication, time management, and organizational abilities.

Benefits & Perks

• Medical, dental, and vision insurance.
• 401(k) and life insurance.
• Short-term and long-term disability.
• Incentive-based performance bonuses.
• Hybrid work schedule and team building activities.