Customer Service Representative

Job Description

Join Foundever as a Customer Service Representative and become a crucial part of our team delivering industry-leading CX solutions to global clients. In this on-site role, you will handle inbound service calls, drive customer satisfaction through various communication channels, and be the first point of contact for our clients. We provide paid training, growth opportunities, and a supportive work environment.

Responsibilities

• Handle inbound service calls effectively.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools to assist customers.
• Engage in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to assist customers while navigating screens.
• Problem-solving mindset with a can-do attitude.
• Desire to advance in your career with a reliable company.
• Aptitude for working both independently and collaboratively.
• Must be 18+ years old with a high school diploma or GED equivalent.
• Live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.

Benefits

Enjoy being part of a supportive and award-winning culture with over 35 years of experience in the industry. We offer paid training, on-site work, and benefits to prioritize your financial, physical, and mental well-being.