- Foundever
- Appalachia, VA
- 02-20-2024
Job Description
Foundever, a global leader in customer experience solutions, is currently seeking a Customer Service Representative to join our dynamic team. As a key member of our inbound call handling team, you will play a vital role in delivering exceptional customer service to our global industry clients.
Responsibilities
- Handle inbound service calls professionally and efficiently.
- Drive customer satisfaction through various communication channels including voice, chat, and email.
- Navigate multiple systems and tools effectively to provide timely solutions.
- Participate in ongoing training and skill development programs.
Qualifications
- Must live within a 50-mile radius of our Wise, VA location.
- Strong communication skills and ability to multitask effectively.
- Positive attitude with a problem-solving mindset.
- Desire to grow within a reputable company.
- Comfortable working both independently and collaboratively.
- Minimum age requirement: 18 years.
- High school diploma or equivalent (GED).
- Successful completion of a background check.
Benefits
This role offers a fantastic opportunity to be the initial point of contact, providing top-tier customer service and resolution for various inquiries. Join a renowned company with a strong focus on employee well-being and growth, including professional training and benefits to support your overall health and financial welfare.
About Foundever
Foundever is a leading global CX solutions provider, serving top brands worldwide with a commitment to creating meaningful connections through innovative technologies and empathetic interactions. With a diverse team of 170,000 associates, we handle millions of customer conversations daily in multiple languages.