Member Experience Lead

Job Description

The Member Experience Lead (MEL) at VASA Fitness is a pivotal role responsible for creating an uplifting experience for both members and team members. As a positive and diligent leader, the MEL embodies our brand's culture and values, driving the club towards exceptional results. This role involves recruiting, coaching, and continually developing a high-performing team, ensuring an exceptional brand experience for guests and members, and supporting the General Manager in operational and staffing needs.

Benefits

• Competitive compensation: $20.50 per hour + Commission and Bonus Opportunities
• Comprehensive healthcare benefits for employees working 20+ hours per week, two complimentary gym memberships, 401k options, Paid Time Off, and more
• Join a passionate, fun, and united team at VASA Fitness, a 'Great Place to Work' certified company

Responsibilities

• Create and maintain the 'UPLIFT' culture in the club
• Recruit, hire, and train Member Experience Specialists (MES) team members
• Maintain the club's welcoming and non-intimidating atmosphere through exceptional member and guest experiences
• Collaborate with the General Manager to forecast staffing needs and conduct interviews
• Lead by example by embodying the brand's values and culture
• Support the General Manager in creating and achieving sales plans