Guest Services Lead

Job Description

At VASA Fitness, we are seeking a passionate and dedicated Guest Services Lead to join our team. As the Member Experience Lead (MEL), you will play a key role in creating an uplifting and inclusive environment for our members and guests. You will be responsible for leading and developing a high-performing team, ensuring an exceptional brand experience, and driving results for the club. This position offers a competitive hourly salary plus commission and bonus opportunities.

Responsibilities

• Ensure a welcoming and non-intimidating experience for guests and members.
• Recruit, hire, and train Member Experience Specialists (MES) team members.
• Lead by example in promoting the REVIVE sales and maintaining the club's equipment and facilities.
• Support the General Manager by forecasting staffing needs and conducting interviews.
• Provide coaching and feedback to the team to recognize success and address opportunities for improvement.
• Communicate, motivate, and inspire the team to understand and develop passion for the brand and our approach.

Benefits

• Competitive hourly salary, commission, and bonus opportunities.
• Healthcare benefits for employees working 20+ hours per week.
• Two complimentary gym memberships and 401k options.
• Paid Time Off, Paid Parental Leave, Flexible Vacation Plan (based on hours worked).
• Great Place to Work certified company.