Guest Experience Lead

Job Description

We are seeking a passionate and driven Guest Experience Lead to join VASA Fitness. As the Member Experience Lead (MEL) your role will be vital in creating an exceptional and unified environment for our members. You will be responsible for maintaining our 'UPLIFT' culture, ensuring the welcoming VASA experience, and coaching and developing our Member Experience Specialists. Join our team and be part of a place where lives are changed by authentic connections within our supportive community.

Responsibilities

• Ensure all Member Experience Specialists create and maintain our 'UPLIFT' culture in the club.
• Implement the welcoming, non-intimidating VASA experience through our guest-to-member journey and create an exceptional brand experience for guests and members.
• Recruit, hire, and train all Member Experience Specialists team members.
• Lead by example and ensure our 'UPLIFT' culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.

Management Responsibilities

• Support the General Manager (GM) by forecasting upcoming staffing needs.
• Have frequent conversations with Member Experience Specialists team members to understand changing work.
• Schedule and facilitate training for new Member Experience Specialists team members.
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires.
• Constantly evaluate team member-to-member interactions.
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
• Teach and coach Member Experience Specialists staff on VASA's non-intimidating approach on how to convert a guest to a member.
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics.

Leadership and Coaching

• Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach.
• Proactively provide ideas and solutions to help move the business forward.
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates.
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved.
• Build trust and strong relationships with all team members.
• Provide coaching in the moment that inspires commitment and positive change.
• Give input and feedback to GM in succession planning conversations.

Benefits

• Competitive hourly compensation of $20.50 + Commission and Bonus Opportunities!
• Health, Dental, and Vision Benefits for employees working 30+ hours per week, and flexible vacation plan, paid holidays, and more for full-time employees.
• Two complimentary gym memberships--one for yourself and another to give away--plus 401k options.
• A passionate, fun, and united team in a 'Great Place to Work' certified company!