Guest Experience Lead

Job Description

The Guest Experience Lead at VASA Fitness plays a crucial role in creating an uplifting and inclusive environment for members and guests. This position is responsible for leading by example, coaching Member Experience Specialists, and ensuring an exceptional guest-to-member journey. The ideal candidate thrives in a dynamic, results-driven role and embodies the core values of unity, passion, love, integrity, fun, and trust.

Responsibilities

• Ensure an uplifting and non-intimidating experience for guests and members
• Recruit, hire, train, and lead a high-performing team of Member Experience Specialists
• Promote REVIVE sales and maintain club facilities and equipment
• Support the General Manager in forecasting staffing needs and conducting interviews
• Provide coaching and feedback to inspire the team and drive positive change

Benefits

• Hourly compensation: $20.50 per hour + Commission and Bonus Opportunities
• Healthcare benefits for employees working 20+ hours/week, including 401k options
• Two complimentary gym memberships
• Paid Time Off, Paid Parental Leave, Flexible Vacation Plan, and Paid Holidays