Guest Experience Coordinator

Job Description

VASA Fitness is seeking a Guest Experience Coordinator to join our team. As a Guest Experience Coordinator, you will be responsible for delivering a fun and meaningful experience to our members and guests during every visit. You will greet guests and members in a friendly manner, create personal connections with them, ensure problems are reported in a timely manner, organize equipment, and maintain a clean club atmosphere. Furthermore, you will be responsible for selling memberships, driving upgrades, and conducting gym tours to foster a welcoming environment for potential new members.

Benefits

• Paid Time Off, Health, Dental, and Vision Benefits, and Paid Parental Leave for 30+ hours per week employees
• Flexible Vacation Plan and Paid Holidays for 40 hours per week employees

Responsibilities

• Demonstrate a genuine, kind attitude when interacting with guests and members
• Greet guests and members with a smile, eye contact, and courteous tone
• Anticipate guest and member needs, provide clear direction, accurate information, and support through tools and technology
• Be familiar with membership plans, pricing, amenities, add-on options, and class formats