Field Service Manager

Job Description

Canon Solutions America, Inc. is seeking a Field Service Manager to lead a team of technical Digital Service Specialists in servicing and supporting the company's technology-based solutions. As a leader in the field service department, you will be responsible for ensuring top-notch service delivery, customer satisfaction, and team development.

Responsibilities

• Oversee a team servicing specific business system products and services within a territory or assigned accounts.
• Lead the selection, training, and development of technical representatives.
• Address and resolve customer issues promptly to achieve total customer satisfaction.
• Manage warehousing processes related to merchandise and inventory.
• Educate the team on new technology in the industry.

Requirements

• Bachelor's degree or equivalent experience plus 7 years of related experience.
• Service management experience in the technology industry.
• Hands-on field technical experience with digital and electromechanical technology.
• Strong communication and leadership skills.
• Excellent time management abilities.

Company Overview

Canon Solutions America, Inc. provides market-leading enterprise, production, and large format printing solutions supported by professional services. As a subsidiary of Canon U.S.A., we drive innovation, sustainability, and efficiency in printing and document management solutions.

We offer a competitive compensation package including medical, dental, vision, 401(k), and more.