- Foundever
- Wise, VA
- 02-23-2024
Job Description
We are excited to announce an opportunity to join Foundever as a Customer Support Representative specializing in inbound calls. At Foundever, we focus on delivering top-tier CX solutions to global industry clients with an emphasis on customer service excellence, technical support, and warranty assistance. Our commitment to our employees includes paid training, growth opportunities, and a track record of promoting internal talent to management positions.
Responsibilities
- Handle inbound service calls with professionalism and efficiency.
- Drive customer satisfaction through voice, chat, and email interactions.
- Navigate through various systems and tools seamlessly.
- Continuously engage in training and skill development.
Qualifications
- This is an on-site position; candidates must reside within a 50-mile radius of 10431 Pinnacle Dr, Wise, VA 24293.
- Strong communication skills and ability to multitask while assisting customers.
- Problem-solving attitude with a proactive approach to career advancement.
- Ability to work both independently and collaboratively within a team environment.
- Minimum age requirement of 18 years and possession of a high school diploma or equivalent.
- Successful completion of a background check.
A Fantastic Opportunity
The primary focus of this role is to serve as the initial point of contact for clients, delivering exceptional customer service by addressing inquiries, resolving issues, and managing interactions with clients and third-party contacts effectively.
You’ll Enjoy
- An award-winning culture built on decades of industry leadership and dedicated to enhancing the employee experience.
- On-site work environment providing opportunities to utilize compassion and expertise to assist customers.
- Paid training programs and comprehensive benefits ensuring employee well-being and job satisfaction.
Learn more about the exciting work culture at Foundever and connect with us on social media for updates and insights.