Customer Accounts Advisor

Job Description

We are Aaron’s, a renowned industry leader in sales and lease-to-own retail, known for quality brand names and exceptional customer service. Join our team as a Customer Accounts Advisor, where you will act as a coach to customers, driving payment collections and lease agreement renewals. This is an opportunity to build lasting relationships and help customers achieve ownership.

Responsibilities

• Maintain and update customers' accounts, including documentation of payment appointments.
• Contact customers for lease agreement renewals both in-home visits and over the phone.
• Persuade customers on the benefits of timely lease agreement renewals.
• Assist in achieving revenue and renewal goals.
• Handle merchandise returns and deliveries as needed.
• Maintain vehicle and route sheets, operate company vehicles safely.
• Collaborate with the sales team and support management directives.

Requirements

• At least 21 years old with a valid Driver’s License in the US; 18 years old in Canada.
• Ability to work flexible hours and lift up to 50 lbs.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent.
• Strong interpersonal, communication, and multitasking skills.
• Proficient in computer skills and proper telephone etiquette.

Benefits

• Sundays off.
• Employee assistance program and exclusive purchase discounts.
• Tuition reimbursement and 401(k) plan with matching contribution.
• Comprehensive health and wellness programs.
• Paid time off, insurance coverage, and stock purchase plans.