Beauty Advisor (Hybrid)

  • Cella
  • Berkeley Heights, NJ
  • time-alarm-solid 02-06-2024

Job Description

We are looking for a dynamic and experienced Beauty Advisor to support the Hair Color/Hair Care category for our prestigious brands. As a Beauty Advisor at Cella, you will provide exceptional customer service and expert guidance to consumers and stylists through various communication channels.

Responsibilities

  • Project a professional company image through voice and online interactions.
  • Meet quality standards in all contacts across different channels.
  • Recommend innovative ways to influence consumer purchase decisions.
  • Support consumer insights by collecting valuable data.
  • Educate consumers on product usage and benefits.
  • Identify cross-selling opportunities and introduce new products.
  • Build lasting relationships with consumers and offer personalized assistance.
  • Record consumer interactions, trends, and feedback for continuous improvement.
  • Resolve consumer issues efficiently and accurately.
  • Enter necessary data accurately in the CRM system and surveys.

Qualifications

  • Valid Cosmetology License and 3-5 years of salon color experience required.
  • Strong product and brand knowledge.
  • Excellent verbal communication skills.
  • Attention to detail and proficiency in MS Word.

Apply now and join our team at Cella, where we value diversity and provide a comprehensive benefits package including health, incentives, recognition programs, and 401K contributions.