- Berkeley Heights, NJ
We are looking for a dynamic and experienced Beauty Advisor to support the Hair Color/Hair Care category for our prestigious brands. As a Beauty Advisor at Cella, you will provide exceptional customer service and expert guidance to consumers and stylists through various communication channels.
- Project a professional company image through voice and online interactions.
- Meet quality standards in all contacts across different channels.
- Recommend innovative ways to influence consumer purchase decisions.
- Support consumer insights by collecting valuable data.
- Educate consumers on product usage and benefits.
- Identify cross-selling opportunities and introduce new products.
- Build lasting relationships with consumers and offer personalized assistance.
- Record consumer interactions, trends, and feedback for continuous improvement.
- Resolve consumer issues efficiently and accurately.
- Enter necessary data accurately in the CRM system and surveys.
- Valid Cosmetology License and 3-5 years of salon color experience required.
- Strong product and brand knowledge.
- Excellent verbal communication skills.
- Attention to detail and proficiency in MS Word.
Apply now and join our team at Cella, where we value diversity and provide a comprehensive benefits package including health, incentives, recognition programs, and 401K contributions.